Terms and conditions

These terms and conditions set out how Diana Fegredo Studio agrees to sell our goods and services to you. Upon accepting your order we (Diana Fegredo Studio) and you (The Customer) are legally bound by these terms and conditions. 

ABOUT US

1 The goods and services you find on this website are provided by Diana Fegredo Studio. We are registered as a Sole Trader at the following address: 35 Waterloo Crescent, Countesthorpe, Leicestershire, LE85SW

2 ORDERING

Please use our online shop to place your order. Full payment is required before your order is despatched. 

It is your responsibility to ensure the information you provide is accurate, please ensure you check all details before placing your order. 

3 PAYMENT

Diana Fegredo Studio accepts payments via PayPal and Stripe for all credit and debit card payments.

4 UK DELIVERY

Delivery for all orders is FREE to the UK. We use Royal Mail 1st Class. Delivery will be within 2-5 working days. For delivery for all other countries please see our delivery page.

5 RETURNS & REFUNDS

If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 28 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.

Please note:

Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.

6 PERSONAL DATA

Any personal information you provide to us through our website will be taken as consent for us to use in the specific purpose for which is was obtained. 

We will not pass on your data and take appropriate action to ensure it is not lost or misused.